Shipping & Local Delivery
WHAT IS THE COST FOR POSTAGE?
We charge a flat rate of $25 AUD for each delivery purchased via our online store.
Our delivery service covers all locations across Australia, and we exclusively use Australia Post's reliable Express Post service.
The shipping cost we charge includes both postage and handling to ensure your package arrives in perfect condition.
WHAT IS THE COST FOR LOCAL BUNDABERG DELIVERY?
When it comes to delivering orders in Bundaberg and the surrounding coastal areas, we rely on a trusted local courier service. During checkout, you will have the option to select your preferred delivery area, and the corresponding prices are as follows:
- Delivery to Bundaberg Local: $15.00
- Delivery to Bargara: $20.00
- Delivery to Elliot Heads, Burnett Heads, Coral Cove, Mon Repos & Innes Park: $25.00
- Delivery to Moore Park Beach: $30.00
- Delivery to Gin Gin: $35.00
We want to make sure you have a seamless ordering experience, and by offering specific delivery options for different areas, we can provide you with efficient and cost-effective shipping choices. Simply choose the appropriate delivery area during checkout, and we'll take care of the rest!Current Delivery Promotion: FREE local delivery to Bundaberg areas including surrounding coastal areas, excluding Moore Park Beach & Gin Gin for orders over $120, this is for a limited time only.
WHAT ARE THE AVAILABLE TIME SLOTS FOR LOCAL BUNDABERG DELIVERY?
We love taking care of our local deliveries! At around 1pm, we collect all the orders from the Chocolate Shop. Our fantastic courier service then starts with the central Bundaberg Orders, ensuring they get delivered first. Afterward, they make their way to the coastal deliveries in the afternoon.
While we can't promise exact delivery times, we genuinely care about your preferences. If you have a specific time slot in mind, just let us know in the "notes" section of your online order. We'll do our absolute best to bring your goodies within your preferred time frame.In Bundaberg, local delivery times can vary between 1pm to 5pm. We want to make sure your treats arrive at their freshest and brightest!
WHAT IS THE DEADLINE FOR SAME-DAY LOCAL DELIVERY?
For same-day local deliveries, please make sure to place your order before 1pm. If you happen to order after this time, don't worry! Your package will be delivered on the following business day.
If you find yourself needing your order on the day after the cut-off time, simply give our friendly team a call at +61 7 4152 4204. They will be more than happy to help you arrange for in-store collection or explore alternative delivery options for that day.
We can even create your order right in the store while you wait. We're here to make things convenient for you!
CAN I SHIP TO MULTIPLE ADDRESSES?
Orders placed on the website can only be processed with a single address.If you are looking to place a corporate order with multiple addresses, contact us via email at: email@example.com
HOW DO YOU SHIP MY ONLINE ORDER?
At Cha Cha Chocolates, we ship your online orders using Australia Post's reliable Express Post service. Please note that our deliveries are currently limited to addresses within Australia.
To ensure the safe arrival of your goodies, we take great care in packaging your order. Your items will be meticulously packed in a sturdy cardboard shipping box, accompanied by scrunched tissue paper and bubble wrap for optimal protection during transit.
For your peace of mind, we require a signature for all deliveries. In most metropolitan areas, the Australia Post delivery agent will attempt to deliver your package directly to your door. If they are unable to do so, they will leave your parcel in a safe place, provided one is available. If no safe place is found, your delivery will be taken to your Local Post Office for convenient collection.
We advise against opting for delivery to Australia Post parcel lockers due to the increased likelihood of exposure to higher temperatures, which may affect the quality of your chocolates. We want to ensure that your treats arrive in perfect condition, so we recommend choosing a delivery option that prioritizes temperature control.Rest assured, we are committed to providing you with a smooth and secure shipping experience, so you can indulge in our chocolates with delight.
WHEN WILL MY ORDER BE DISPATCHED?
We strive to process, pack, and dispatch orders promptly to get them on their way to you. Generally, this process is completed within 2 business days from the time you place your order.
It's important to note that these timeframes may vary depending on various factors. During busier periods such as Christmas, Easter, and other special promotions, higher order volumes can result in slightly longer processing times. Additionally, in order to protect the quality of our products, we may choose to delay shipping during extremely hot weather conditions.
Our order dispatch takes place from Monday to Thursday. If you place an order on a Friday, we believe it's best to hold onto it until Monday, as we cannot guarantee the storage conditions over the weekend.
If you have a specific deadline or date in mind for receiving your parcel, we recommend considering placing your order well in advance to ensure it arrives on time.Rest assured, our team is committed to providing you with the best service possible, and we'll do our utmost to process and dispatch your order promptly.
HOW CAN I MAKE CHANGES OR ADD ITEMS TO MY ORDER AFTER IT HAS BEEN PLACED?
Once your order has been paid for, it is promptly processed in our system with the intention of dispatching it as soon as possible. Please note that once an order is completed, you cannot make alterations to it online. However, we are here to assist you!
If you need to make changes or add items to your order, kindly reach out to our team between 9:00 am and 5:00 pm ACDT, Monday to Friday. You can easily contact us by calling +61 7 4152 4204.Our dedicated team will be happy to assist you in modifying your order and ensuring your satisfaction.
I AM TRYING TO LOCATE MY ORDER. HOW DO I TRACK THE DELIVERY?
We understand the excitement of awaiting your package, and tracking its progress is a breeze. Once your order is processed through our dispatch system, you'll receive a shipping confirmation email with a special link to track your order.
We entrust Australia Post's reliable Express Post service to handle our parcels. To conveniently track your order, simply click on the link below:
Australia Post Tracking: https://auspost.com.au/mypost/track/#/search
We recommend having your Cha Cha Chocolate order delivered to a location where someone can receive it on your behalf. In the event that no one is available at the delivery address, your order will be securely transferred to the nearest post office for easy collection.Track your order and keep an eye out for its arrival!
HOW DO YOU PROTECT MY ORDER DURING WARMER WEATHER?
Our dedicated fulfillment team diligently monitors national weather forecasts on a daily basis to ensure that your chocolates arrive in the utmost quality, even during hot weather conditions.
For the best shipping experience, we have carefully selected Australia Post as our preferred shipping provider. They offer temperature-controlled options throughout the entire shipping process, giving your chocolates the care they deserve.
During periods of warm weather, we take extra precautions to protect your chocolates. We include food-grade ice packs with your order, which help maintain optimal temperature during transit in most conditions. However, please understand that during extreme heatwaves, we may choose to hold your order temporarily until the weather cools down a bit. If this is a requirement, we will advise you of this delay via email and phone. Rest assured, we will promptly notify you by email when your order is dispatched.
Once your order is on its way, Australia Post will send you an email notification with tracking information. This allows you to easily track your parcel's journey and anticipate its arrival.At Cha Cha Chocolate, we prioritize the quality and freshness of your chocolates, and we go the extra mile to ensure they reach you in perfect condition, regardless of the weather.
THERE IS A PROBLEM WITH MY DELIVERED ONLINE ORDER, WHO DO I CONTACT?
Encountered an issue with your delivered online order? Don't worry, we're here to help!
If you have any concerns about the quality of the chocolate you purchased, please reach out to our dedicated team using the contact information provided below:
When contacting us, kindly include a detailed description of the problem you encountered. It would greatly assist us in assisting you if you could also provide some photos related to the issue.
Additionally, if you have any other customer service inquiries or complaints, please don't hesitate to let us know. We value your feedback and want to ensure your utmost satisfaction.
Rest assured, our team will promptly address your concerns and work towards a resolution. Your satisfaction is our top priority!